Requesting access to another account

You may need to access different Afosto accounts, for instance, marketing teams may often access multiple customer accounts for desired processing or management, given the nature of the task. Requesting access to another account from within your Afosto dashboard is pretty straightforward as explained below.

Accessing-request submission option

All you need to do is to click on your profile icon in the top right corner, and from the dropdown, click the first option with double arrows.

On the Switch between organizations, click the Request Access button.

Notes

If you already have access to multiple accounts, you can simply switch to them by using the dropdown and the list of your accessible accounts will be available from which you can select and then click the Switch button.
The new account that you are requesting to access will also be listed on the list upon your request's approval.

Entering email id

Next, you need to enter the correct and valid email ID in the Request Access popup and click the Request Access button again.

Once you submit the access request successfully, the “access waiting for approval” message will be displayed on the screen. You can either click the Continue button to switch to another organization, or you can click outside the popup to continue with your other tasks/activities on the dashboard.

Errors

1. Duplicate or conflicting request

If you submit more than one request to access a particular account, you will be prompted with an error message

2. Requested entity could not be found

If you are requesting access to such an account that does not exist, then the system will generate an error. So, you need to make sure that you are entering a valid and correct email address in the field.

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