Process returns
To process a return, you will see the following screen.
Overview
Here you see the number of products that are being processed as a return. In the following steps, a financial overview will also be included here.
Returning products
You can specify which products you want to process as a return and also how many of this product. In most situations, the products are already checked by default.
To indicate which products you want to process as a return, follow these steps:
1. Check the box that is in front of the product.
2. Specify the number of the product you want to register for return. You can change this using the + and - buttons.
Once you have completed the above steps, you will see something like the following:
The above screen indicates that you now want to process 2 of the 3 blue and white vests as a return.
After completing steps 1 and 2, a follow-up step will become visible, namely specifying a reason for return.
3. You can specify why you want to process the product as a return for each product. If these products have previously been registered as a return, the reason will already be filled in with the reason given when you registered.
If no reasons have been provided for a product yet, they will be automatically pre-selected based on the first reason you select. If the reason for the other products is different, you can still change this for the relevant products.
The following reasons are available:
- Requested by the customer
- Damaged
- Defective
- Problems with delivery
- Unsuitable
- Wrong product delivered
Once you have completed the above steps, you can click "Next" at the top right of your screen to proceed to the next step "Financial balance".
Financial balance
Once you have reached this step, you will see the following screen.
Overview
Here you see the number of products that are being processed as a return, including the subtotal of the selected products. It is now indicated how much you must refund to the customer in total.
Refunding costs
In this overview, you can specify which costs you want to refund to the customer. You can do this by checking one or both costs.
You will also see the selected costs in the overview. These will be added to the amount to be refunded.
Refunding products
In this overview, you can specify per product whether you want to refund it or not. You can indicate this by clicking on the checkmark or cross behind the product.
Once you have completed the above steps, you can click "Next" at the top right of your screen to proceed to the next step "Restock".
Restock
Once you have reached this step, you will see the following screen.
Overview
Here you see the number of products that are being processed as a return, including the subtotal of the selected products and the refunded costs. It indicates how much you must refund to the customer in total.
Restock
In this overview, you can specify per product whether you want to restock it in a certain position in your warehouse. The products will then be restocked. You can indicate this by clicking on the checkmark or cross behind the product.
If you want to restock the product, you will need to select the warehouse where you want to place the product and indicate the position where the product should be placed.
The position is already filled in by default if a preferred position is known for the product.
Once you have completed the above steps, you can click "Process Return" at the top right of your screen to complete the return processing.
In the products widget on the order detail page, you will see which products have been returned, indicated by the icon with the blue arrows.
You will also see that the financial balance has been updated with the returned costs.