Terms of Service

These terms are entered into between Afosto SaaS B.V., registered in The Netherlands under Chamber of Commerce number 61564702("Afosto"), and the business entity ("Customer") that subscribes to the service.

Afosto provides a cloud-based commerce platform including order management, warehouse management, point of sale, storefront and associated integrations. We strive for 99.9% uptime measured on a monthly basis, excluding scheduled maintenance.

Subscriptions renew automatically at the end of each billing term unless cancelled with the required notice. Fees are invoiced in advance and payable within the term stated on the invoice.

VAT is charged where applicable. Late payment may result in suspension of service after written notice.

Customer retains full ownership of all data entered into or generated by the platform ("Customer Data"). Afosto processes Customer Data only to deliver the service or as otherwise instructed by Customer, in accordance with our Privacy Policy and any applicable Data Processing Agreement.

Customer agrees not to:

• Use the service to violate law or infringe the rights of others.
• Reverse engineer, decompile, or attempt to extract source code from the platform.
• Circumvent access controls, rate limits, or other technical protections.
• Use the service to send unsolicited bulk communications or malware.

Afosto and its licensors retain all rights in the platform, including software, designs, documentation, and trademarks. Customer receives a limited, non-exclusive, non-transferable right to use the platform for the duration of the subscription.

Both parties will treat non-public information received from the other as confidential and use it only for purposes of performing this agreement. This obligation survives termination for a period of five years.

The service is provided "as is" with commercially reasonable effort. To the fullest extent permitted by law, Afosto disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages. Each party's aggregate liability is capped at the fees paid by Customer in the twelve months preceding the event that gave rise to the claim.

Either party may terminate this agreement for material breach that remains uncured after thirty days written notice. On termination Customer may export its data for up to thirty days, after which Afosto will delete or anonymise it.

These terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent court in the district where Afosto is registered, unless mandatory consumer law dictates otherwise.

We may update these terms. Material changes will be communicated at least thirty days in advance through the Afosto Hub or by email. Continued use after the effective date constitutes acceptance.

Questions about these terms? Contact us at [email protected].